Terms of Service

Welcome to the Dream Hills Real Estate LLC website. These Terms of Service (“Terms”) govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use our website.

1. Introduction

1.1. Purpose & Scope:

These Terms set forth the rules, obligations, and rights applicable to all users who access or use the Dream Hills website and services. They are intended to protect both our clients and our business, ensuring a transparent and trustworthy relationship.

1.2. Acceptance:

Your continued use of our website and services constitutes your acceptance of these Terms, as well as any future modifications that we may make from time to time.

2. Company Overview and Regulatory Information

2.1. Company Profile:

Dream Hills Real Estate LLC is a licensed real estate brokerage registered with the Dubai Department of Economy and Tourism (DET) under License No. 1455369. We operate under the regulatory supervision of the Dubai Land Department (DLD) and the Real Estate Regulatory Agency (RERA).

2.2. Contact Information:

• Address: Office 1-325, Bin Dasmal Building, Al Quoz Industrial First, Dubai, United Arab Emirates
• Tel: +971-52-8540510
• Email: contact @ dreamhills.ae

2.3. License Verification:

For your assurance, you may verify our licensing and regulatory status through the official portals of the DET and DLD. Instructions and QR codes for verification are available on our Legal Information page.

3. Definitions and Interpretations

For purposes of these Terms, the following definitions apply:

• “User” means any person or entity accessing or using our website.
• “Services” refers to the property listings, advisory services, and any other offerings provided by Dream Hills.
• “Property Listings” includes all details, images, and information related to real estate properties shown on the site.
• “Content” means all materials, including text, images, logos, graphics, and multimedia, published on our website.
• “Agreement” means these Terms of Service, together with any additional policies referenced herein.

Singular terms include their plural and vice versa, and headings are for convenience only.

4. Eligibility and User Account

4.1. Eligibility Requirements:

By using our website, you confirm that you are at least 18 years old and legally capable of entering into binding contracts under UAE law.

4.2. User Registration & Account:

If you register for an account, you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.3. Third-Party Integrations:

Our website may integrate with third-party platforms for property listings or digital marketing. Your use of these services is subject to the third parties’ terms and conditions.

5. Description of Services

5.1. Our Offerings:

Dream Hills offers a range of real estate services designed to meet the needs of luxury homebuyers, investors, and property owners in Dubai. Our services include, but are not limited to:

5.2. Luxury & High-End Real Estate Services:

• Ultra-luxury property sourcing
• Off-market listings
• VIP property viewings
• Tailored lifestyle consultations

5.3. Investment & Off-Plan Real Estate Services:

• Off-plan property investments
• Strategic consulting and market intelligence
• Joint venture facilitation and development partnerships

5.4. Traditional & Core Real Estate Services:

• Property sales, acquisitions, and rentals
• Property leasing and management
• Mortgage assistance and financial consulting

5.5. Value-Added and Niche Services:

• Concierge and relocation services
• Crypto and digital asset transaction support
• Legal and tax advisory
• Unique auction services for rare assets

5.6. Service Modifications:

We reserve the right to update, modify, or discontinue any aspect of our services at any time without prior notice.

6. Property Listings, Information Accuracy, and Advertising Compliance

6.1. Property Listings:

All property details—including prices, availability, and descriptions—are provided for informational purposes only and are subject to change. We endeavor to verify the accuracy of such information, but users are encouraged to confirm details with our authorized agents.

6.2. Advertising Compliance:

Our property listings and advertisements fully comply with Dubai Land Department (DLD) regulations, RERA guidelines, and applicable UAE advertising laws, including the requirement for a valid Trakheesi Permit Number on each listing.

6.3. UAE Specific Compliance:

We adhere to all local e-commerce, cybersecurity, and digital communications regulations, including Federal Law No. 5 of 2012 on Combating Cybercrimes.

7. Agency Relationship, Fees, and Commissions

7.1. Agency Relationship:

Dream Hills acts as an intermediary in property transactions, whether as a buyer’s agent, seller’s agent, or both. Our role is to provide transparent, expert guidance throughout your real estate journey.

7.2. Fees and Commissions:

Our fee and commission structures are clearly disclosed to clients in advance. By using our services, you agree to the applicable fees as communicated. We adhere to the UAE Consumer Protection Law No. 15 of 2020 to ensure fairness and transparency.

8. User Obligations and Acceptable Use

8.1. General Conduct:

Users must use our website and services in a lawful, respectful, and responsible manner. You agree not to engage in any activity that could harm the operation of our site or the interests of other users.

8.2. Prohibited Activities:

The following actions are strictly prohibited:

• Submitting fraudulent or misleading information.
• Unauthorized access or interference with our systems.
• Any use that violates applicable UAE cybersecurity and digital communications laws.

8.3. User-Generated Content:

Any content you submit (such as reviews or inquiries) remains your responsibility. By posting such content, you grant Dream Hills a non-exclusive, royalty-free license to use, modify, and display it on our website.

9. Intellectual Property Rights

9.1. Content Ownership:

All content on this website, including text, images, graphics, logos, and other materials, is the property of Dream Hills or its licensors. Unauthorized reproduction or distribution of this content is strictly prohibited.

9.2. Usage Rights:

You are granted a limited, non-transferable right to access and use the website for personal and non-commercial purposes only.

10. Privacy, Data Protection, and Consumer Rights

10.1. Privacy Policy:

Please refer to our Privacy Policy for detailed information on how we collect, use, store, and protect your personal data.

10.2. Data Security:

We implement robust technical and organizational measures to safeguard your data against unauthorized access or disclosure.

10.3. Compliance with UAE Laws:

We strictly comply with UAE data protection laws and the UAE Consumer Protection Law No. 15 of 2020, ensuring that your rights and interests are fully protected.

11. Disclaimers and Limitation of Liability

11.1. Information Accuracy Disclaimer:

While we strive to ensure that all content on our website is accurate and up-to-date, we make no warranties or representations regarding the completeness, accuracy, or reliability of the information provided. All property information is subject to verification, and we recommend confirming details directly with our agents.

11.2. Limitation of Liability:

To the fullest extent permitted by law, Dream Hills will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services, including errors or omissions in the content.

11.3. Third-Party Content:

Dream Hills is not responsible for the content or practices of any third-party websites that may be linked to or referenced on our site.

12. Indemnification

You agree to indemnify and hold harmless Dream Hills Real Estate LLC, its affiliates, employees, and agents from any claims, damages, or losses arising out of your use of the website or your breach of these Terms.

13. Governing Law, Jurisdiction, and Dispute Resolution

13.1. Applicable Law:

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates.

13.2. Jurisdiction:

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the Dubai Courts.

13.3. Dispute Resolution:

We encourage users to contact us to resolve any disputes amicably. If a resolution cannot be reached through direct negotiation, the dispute may be submitted to mediation or arbitration in accordance with UAE laws before any legal action is initiated.

14. Modifications to the Terms

Dream Hills reserves the right to modify these Terms at any time. Any changes will be posted on our website with an updated “Last Updated” date. Your continued use of our website following any such modifications constitutes your acceptance of the new Terms.

15. Termination and Suspension

15.1. Termination Rights:

Dream Hills may, at its discretion, terminate or suspend your access to the website or services for any reason, including breach of these Terms. Upon termination, all rights granted to you under these Terms will cease immediately.

15.2. Post-Termination:

Termination does not affect any accrued rights or liabilities, and any outstanding fees or charges will remain payable.

16. Miscellaneous Provisions

16.1. Entire Agreement:

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Dream Hills regarding your use of our website and services.

16.2. Severability:

If any provision of these Terms is deemed unenforceable, the remaining provisions will continue in full force and effect.

16.3. Waiver:

Failure by Dream Hills to enforce any provision of these Terms shall not be considered a waiver of our right to subsequently enforce that or any other provision.

16.4. Force Majeure:

Dream Hills shall not be liable for any failure to perform due to causes beyond its reasonable control, including natural disasters, acts of government, or other events beyond our control.

16.5. Compliance with UAE E-Commerce and Cyber Laws:

All digital transactions and communications on our website comply with UAE e-commerce and cybercrime regulations.

17. Investment Disclaimers

17.1. Risk Acknowledgment:

Property investments carry inherent risks. Past performance is not indicative of future results. We recommend that you seek independent financial, legal, and tax advice before engaging in any property transactions.

17.2. Advisory Limitations:

Any advice provided by Dream Hills is informational in nature and should not be construed as a guarantee or warranty regarding investment outcomes.

18. Commitment to Compliance and Information Accuracy

At Dream Hills Real Estate LLC, we are committed to complying with all applicable UAE regulations, rules, and traditions. We work diligently with regulatory authorities, industry experts, and trusted partners to ensure that our website content and services reflect the most accurate and up-to-date information available.

While we make every reasonable effort to verify the accuracy of all published information, we acknowledge that inadvertent errors or omissions may occur. In such cases, we pledge to promptly review and update the affected content once an error is identified—whether through our internal quality controls or feedback from users.

Please note that our commitment is based on our best efforts and the available information at the time of publication. Any errors introduced without our knowledge are not intended and do not constitute a breach of our commitment to compliance or quality. Users are encouraged to notify us immediately of any discrepancies or inaccuracies so that we can address them as soon as possible.

19. Contact Information

If you have any questions or concerns regarding these Terms or any part of our website, please contact us at:

• Office Address: Office 1-325, Bin Dasmal Building, Al Quoz Industrial First, Dubai, United Arab Emirates
• Tel: +971-52-8540510
• Email: contact @ dreamhills.ae

We value your feedback and are committed to ensuring a transparent and compliant experience for all our users.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.