Dream Hills Real Estate LLC

Last updated:

April 28, 2025

1. Introduction

Welcome to Dream Hills’ Privacy Policy. This document explains how Dream Hills Real Estate LLC (“we”, “us”, or “our”) collects, uses, and safeguards your personal data when you visit our website (www.dreamhills.ae) and use our services. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), and the relevant UAE/Dubai data protection laws. We never resell your personal data to third parties.

2. Data We Collect

2.1. Personal Data Provided Directly:

Information you voluntarily provide through website forms, account registrations, and newsletter/email subscriptions (e.g., name, email address, phone number, mailing address).

2.2. Automatically Collected Data:

Information gathered automatically via tracking pixels and cookies, such as IP address, device/browser details, and website usage data.

2.3. Behavioral & Marketing Data:

Data related to your interactions with our website, advertisements, and email campaigns.

2.4. Data Minimization & Anonymization:

We commit to collecting only the data necessary for our purposes. Where feasible, we anonymize data when full identification is not required.

3. Data Collection Methods

We collect data using the following methods:

3.1. Direct Collection:

Through forms, account registrations, and newsletter/email subscriptions on our website.

3.2. Automatic Collection:

Via tracking pixels and cookies that capture information on website activity and user interactions.

3.3. Third-Party Integrations:

Through our use of third-party tools and services such as:

Google Analytics (for website usage analytics) – Learn more.
Google Ads (for targeted advertising) – Learn more.
HubSpot (for CRM and email campaign management) – Learn more.
Social Media Platforms (for advertising and engagement, including Facebook, Instagram, LinkedIn, etc.) – refer to each platform’s privacy policy in Section 14.

4. Purposes for Data Processing

We process your data for the following purposes:

4.1. Service Delivery:

To process inquiries, manage transactions, and provide our real estate services.

4.2. Website Improvement:

To analyze website usage and enhance your user experience.

4.3. Marketing & Advertising:

To deliver targeted advertising via Google Ads and social media platforms and to manage email campaigns. Every email we send contains an opt-out link.

4.4. Legal & Regulatory Compliance:

To meet our legal obligations under applicable data protection laws.

5. Legal Basis for Processing

For users under GDPR, our legal bases for processing your personal data include:

5.1. Consent:

For marketing activities and non-essential cookies, with your ability to manage preferences.

5.2. Contractual Necessity:

To fulfill service requests and process transactions.

5.3. Legitimate Interests:

For improving our services, website performance, and security—always balanced against your privacy rights.

5.4. Legal Obligations:

To comply with statutory and regulatory requirements.

6. How We Use Your Data

Your data is used for:

6.1. Service Provision:

Managing user accounts, responding to inquiries, and delivering real estate services.

6.2. Analytics & Improvement:

Using tools like Google Analytics to monitor website usage and improve functionality.

6.3. Advertising & Marketing:

Running targeted ad campaigns on Google Ads and social media platforms, and managing email communications with clear opt-out options provided in every email.

6.4. Email Campaigns:

Sending newsletters and promotional emails. Each email contains an opt-out link so you can unsubscribe at any time.

7. Third-Party Data Sharing & Processing

We engage with reputable third-party service providers to assist in operating our website and delivering our services. These include:

7.1. Analytics & Advertising Providers:

Google Analytics, Google Ads, Facebook, Instagram, LinkedIn, and other social media platforms. (For details, please review the individual privacy policies of these providers via the links provided in Section 3.)

7.2. CRM & Marketing Tools:

HubSpot and other email campaign service providers.

7.3. Data Storage & Regional Compliance:

Our vendor settings are configured to store data primarily in Dubai and the European Union (Germany), ensuring minimal transfer to regions with less robust data protection.

7.4. Data Resale:

We never sell your personal data to any third party.

7.5. Safeguards:

We enforce contractual and technical measures to ensure that all third-party partners comply with applicable data protection laws.

8. Data Retention

We retain your personal data only as long as necessary to achieve the purposes described herein. For instance, analytics data may be stored for up to 36 months. When data is no longer required, we ensure its secure deletion. You may request deletion of your data at any time by contacting us (see Section 17).

9. International Data Transfers

Your personal data is primarily stored in European Union (Germany) and Dubai. When international transfers are required, we apply robust safeguards (such as Standard Contractual Clauses) to ensure that your data receives an adequate level of protection consistent with applicable laws.

10. Your Rights

Depending on your jurisdiction, you have rights regarding your personal data, including:

10.1. Access:

The right to request access to the personal data we hold about you.

10.2. Correction & Deletion:

The right to request that your personal data be corrected or deleted.

10.3. Restriction & Objection:

The right to restrict or object to the processing of your personal data.

10.4. Data Portability:

The right to receive your personal data in a structured, machine-readable format.

10.5. Consent Withdrawal:

The right to withdraw your consent at any time (this will not affect the lawfulness of any processing conducted prior to withdrawal).

For California residents, additional rights under the CCPA/CPRA include the right to know about the personal data we collect and the right to opt out of its sale (note that we do not sell personal data).

To exercise these rights, please contact us using the details in Section 17.

11. Data Security Measures

We take data security very seriously and implement appropriate technical and organizational measures to protect your personal data. These measures include:

11.1. Technical Safeguards:

Implementation of SSL encryption, secure hosting environments, and regular security audits.

11.2. Organizational Measures:

Strict access controls and staff training to prevent unauthorized access or disclosure.

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your website experience and support our advertising efforts. This includes:

12.1. Necessary Cookies:

Essential for the operation of our website.

12.2. Functional Cookies:

To remember your preferences and enhance user experience.

12.3. Analytical Cookies:

For collecting aggregated data on website usage (e.g., via Google Analytics).

12.4. Advertising Cookies:

For delivering targeted advertisements (e.g., via Google Ads and social media platforms).

12.5. User Controls:

You can manage your cookie preferences through the tools provided on our website and via your browser settings. We also honor “Do Not Track” (DNT) signals from your browser.

13. Advertising & Marketing Practices

We use your data to deliver personalized advertising and marketing communications:

13.1. Targeted Advertising:

Data collected through our website is used to run targeted ad campaigns on platforms such as Google Ads and various social media channels.

13.2. Email Marketing:

We send newsletters and promotional communications. Each email includes an easy opt-out link, allowing you to unsubscribe from future emails at any time.

13.3. Transparency:

We are committed to clearly informing you about how your data influences the ads you see and providing you with control over your advertising preferences.

14. External Links

Our website may contain links to third-party websites that are not operated or controlled by Dream Hills Real Estate LLC. We are not responsible for the content, privacy policies, or practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. Examples include:

15. Children’s Privacy and Protection

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that we have inadvertently collected personal data from a minor, please contact us immediately so that we can take appropriate steps to delete the information. Parents or legal guardians who believe their child has provided personal data without consent should also contact us directly.

16. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated through a notice on our website or via other appropriate means. We encourage you to review this policy regularly to stay informed about how we are protecting your data.

17. Contact & Data Protection Officer

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy @ dreamhills.ae
Phone: +971-52-8540510
Mailing Address: Office 1-325, Bin Dasmal Building, Al Quoz Industrial First, Dubai, United Arab Emirates

If applicable, you may also reach out to our Data Protection Officer (DPO) at privacy @ dreamhills.ae.

By using www.dreamhills.ae and our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.